Last updated · January 2026. The plain-English summary is in the sidebar of your dashboard.
These Terms govern your access to and use of the Closora platform, APIs, and related services (the "Services"). By using the Services, you agree to these Terms on behalf of your organization.
Closora is offered on Starter, Growth, and Enterprise tiers. Annual subscriptions are paid in advance. Usage above plan caps is billed monthly in arrears at the rates in effect.
You retain all rights to your Customer Data. Closora processes Customer Data only to operate the Services, improve them under our model-training policy, and as required by law. The Data Processing Addendum governs all personal data.
You will not use the Services to violate applicable law, evade tenancy isolation, attempt to extract proprietary models, or process data outside the scopes granted by your account.
Enterprise plans include a 99.95% uptime SLA with service credits. Growth and Starter plans include best-effort availability targets.
Each party will protect the other’s confidential information with at least the same care it uses for its own, and never less than reasonable care.
The Services are provided as described in the Documentation. Except as stated, the Services are provided "as is" without other warranties to the extent allowed by law.
Liability is limited to fees paid in the twelve months preceding the claim, except for breaches of confidentiality, indemnification, or willful misconduct.
Either party may terminate for material breach uncured after 30 days’ notice. Upon termination, Customer Data may be exported for 30 days.
Legal questions: legal@closora.com.